Your Privacy Is Our Priority

Introduction

bk99c is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This Privacy Policy ("Policy") sets out how bk99c collects, uses, stores, and discloses your personal information. This Policy applies to the bk99c website, mobile platform, and all related services.

By using our platform, you confirm that you have read this Policy and agree to the terms stated within. If you do not agree to this Policy, please refrain from using the platform.

Data Collection

We collect various types of information when you register an account on bk99c and when you use the platform. This information comes from two main sources:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and phone number
• Home address and national ID or passport details
• Username and password
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you visit or use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited, session duration, and activity logs
• Data collected through cookies and similar tracking technologies
• Transaction history and gaming activity records

2.3 Information Required for Identity Verification

To meet legal obligations and protect your account, bk99c may request additional documents for identity verification in certain situations, such as a copy of your national ID or a recent utility bill.

Purpose of Data Use

bk99c uses your personal information only for the following legitimate purposes:

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing transactions and confirming payments
• Personalizing and improving the gaming experience
• Diagnosing and resolving technical issues

3.2 Customer Service & Communication

• Responding to your inquiries and complaints
• Sending important account-related notifications
• Sending security alerts and transaction confirmation messages

3.3 Legal Compliance & Security

• Ensuring compliance with applicable laws and regulations
• Preventing fraud, money laundering, and other illegal activities
• Maintaining platform security
• Operating responsible gaming programs

3.4 Marketing & Promotions

Subject to your consent, bk99c may send you relevant offers and promotional information. You may opt out of such communications at any time.

Data Storage & Protection

bk99c treats the protection of your personal information as its highest priority. We apply industry-standard technical and organizational measures.

4.1 Technical Security Measures

• All data transmission is secured through SSL/TLS encryption
• Sensitive data is encrypted at rest using high-grade encryption algorithms
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication support

4.2 Data Retention Period

We retain your personal information only for as long as it is needed:

• For active accounts — for the full duration the account remains open
• After account closure — for the period required by legal obligations
• Transaction records — for the applicable period required by financial regulations

4.3 Response to a Data Breach

In the event of a data breach, bk99c will notify affected users as quickly as possible and take the necessary steps to mitigate any harm.

Sharing Data with Third Parties

bk99c does not generally share your personal information with third parties. However, personal information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted technology and service partners to operate the platform. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners)
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe)
• Cybersecurity service providers
• Cloud and server service companies

Only the minimum necessary information is shared with these partners, and they operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, regulatory directive, or a lawful request from a law enforcement agency.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. In such circumstances, we will notify you in advance and the terms of this Policy will continue to apply.

Cookies & Tracking

bk99c uses cookies and similar technologies to improve the functionality of our platform and enhance the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the platform — login sessions, security, and key features
• Functionality Cookies: To remember your preferences and settings
• Analytics Cookies: To understand platform usage and improve services
• Local Storage: For faster page loading and session continuity

6.2 Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.

Your Rights

As a bk99c user, you have certain important rights regarding your own personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Object to Data Processing

You may object to marketing communications or certain types of data processing.

7.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

Payment Information Protection

bk99c handles secure transactions for users in Bangladesh via bKash, Nagad, Rocket, Upay, and bank transfer. We take special care to protect payment information.

8.1 Payment Information Processing

• All payment transactions are processed through SSL-encrypted channels
• Secure gateways of recognized mobile financial service providers in Bangladesh are used
• Full card numbers or PIN codes are never stored on our servers
• Suspicious transactions are automatically detected and reviewed

8.2 Deposit & Withdrawal Security

At bk99c, a minimum deposit of ৳200 and a minimum withdrawal of ৳1,000 are available. To ensure the security of every transaction, we use an automated fraud detection system and verify user identity.

Protection of Minors

bk99c is operated for users aged 21 and above only. We are fully committed to protecting the privacy of minors.

9.1 Age Verification

Age verification is in place during the registration process. We do not knowingly collect personal information from individuals under the age of 21.

9.2 If a Minor's Information Is Discovered

If we discover that a minor has registered on our platform, we will immediately close that account and delete the associated information.

Policy Changes

bk99c may update this privacy policy from time to time. This policy may change due to changes in the scope of services, new legal requirements, or advances in technology.

10.1 Notice of Changes

If any significant changes are made to this policy, we will notify you in the following ways:

• Displaying a prominent notice on the platform
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this page

10.2 Continued Use After Updates

Continued use of the platform after the updated policy is published will be considered as consent to the new policy. If you do not agree to the changes, you will have the option to close your account.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us.

11.1 Contact Methods

• Email: [email protected]
• Live Chat: 24/7 direct chat support (available when logged in to the platform)
• Language: Support is available in both Bengali and English

11.2 Complaints Process

If you have any privacy-related complaint, we will review it seriously and take appropriate action. Ensuring the protection of your information is our highest priority.